Shipping policy

Shipping Policy

We strive to provide you with the best shopping experience, including prompt and reliable shipping services. Please review our Shipping Policy below for details on how we process and deliver your orders.

Shipping Carriers: We offer multiple shipping options to cater to your needs. You can select between UPS, local pickup, or for bulk customer orders -  LTL Freight.

Shipping Order Processing Time: Orders placed before 12 pm CST (Central Standard Time) on business days will be processed and shipped in 1-2 business days. Orders placed after the cutoff time or on weekends or holidays will be processed on the next business day and shipped accordingly.

Local Pickup Order Processing Time: If you prefer, you can select the local pickup option during the checkout process. Once your order is ready for pickup, we will notify you via email or phone with instructions on how to collect your items. Our pickup location and hours will be provided at that time.

Please note that the availability of shipping methods may vary based on your location and the size/weight of your order.

Shipping Methods:

UPS Ground, UPS Standard, UPS 2 Day Air AM, UPS 2 Day Air, UPS 3 Day Select, UPS Ground Saver, UPS Next Day Air, UPS Next Day Air Early, UPS Next Day Air Saver

Shipping Costs: The shipping costs for your order will be calculated based on the weight, dimensions, destination, and selected shipping method. You can view the applicable shipping charges at checkout before completing your purchase. All shipping charges are the responsibility of the customer.

Shipping Restrictions: Please ensure that the shipping address which you provide is accurate and complete. We are not responsible for any delays or additional charges resulting from incorrect or incomplete addresses. Additionally, certain items may be restricted from shipping to certain locations due to legal or logistical limitations. If we cannot ship your order to your specified location, we will notify you promptly.   

Order Tracking: Once your order has been shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package. You can use the provided tracking number on the UPS website to get real-time updates on the status and location of your shipment.

Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with UPS to resolve the issue and initiate a claim if necessary. Please retain all packaging materials and documentation for investigation purposes. Additionally, please document the damage with photos and send an email to our customer service.

If you have any questions or concerns during this process, please do not hesitate to contact Customer Support. We are here to assist you and ensure the smooth delivery of your order.

SNAPCustomerSupport@Coveme.com

 

Note: This Shipping Policy is subject to change without prior notice. Please refer to the latest version on our website or contact our customer support for any updates.